1. Definitions
- Client: The individual or organisation booking the crèche services.
- Crèche: The childcare service provided by Alhamd Crèche at events.
- Child(ren): The child or children for whom the services are booked.
2. Booking and Confirmation
- Booking Fee: A non-refundable booking fee of £75 is required to secure the booking. This fee covers administrative costs, including venue risk assessment and staff allocation.
- Final Details: Final arrangements, including the number and ages of children and any special requirements, must be confirmed at least six weeks before the event.
- Full Payment: The remaining balance is due four weeks before the event date.
3. Cancellation Policy
Cancellation Fees:
- Cancellation within four weeks of the event: 25% of the total fee.
- Cancellation within two weeks of the event: 50% of the total fee.
4. Health and Safety
- Risk Assessment: A risk assessment of the venue will be conducted to ensure suitability and safety for the crèche services.
- First Aid: A qualified first-aider will be present, and a first aid kit will be available during the event.
- Sickness Policy: Children who are unwell will not be admitted to the crèche. If a child becomes ill during the event, parents or guardians will be contacted to collect them immediately.
5. Parental Responsibilities
- Registration: Parents or guardians must complete a registration form providing essential information about their child, including any medical conditions, allergies, and emergency contact details.
- Authorised Collection: Children will only be released to individuals authorised by the parent or guardian, as indicated on the registration form.
6. Services Provided
- Operating Hours: The crèche will operate during the agreed times, as specified in the booking confirmation.
- Activities: Age-appropriate toys, games, and activities will be provided to ensure an engaging and safe experience for all children.
7. Liability
- Supervision: While all reasonable precautions will be taken to ensure the safety and well-being of the children, Alhamd Crèche cannot be held liable for any unforeseen incidents or injuries.
- Personal Belongings: Alhamd Crèche will not be responsible for any loss or damage to personal belongings brought to the crèche.
8. Data Protection
Privacy: All personal information provided to Alhamd Crèche will be handled in accordance with the Data Protection Act 2018 and used solely for the purpose of delivering our services.